User Policies

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Terms and Conditions

(Last Updated Date: 12 April 2022)

Group 186
Social Media Policy

All advertising must follow the guidelines, regulations and terminology, associated with the Therapeutic Goods Association and the Medical Board of Australia. For example; brand names of pharmaceuticals should not be used for a general public audience, all before and after photographs require patient consent and must be untouched (i.e. a true representation).

Advertising Policy

Social Media complements and augments traditional advertising avenues, medical practitioner needs to understand the regulations associated with medical advertising and adhere to both the Therapeutic Goods Association Guidelines and the Medical Board of Australia Advertising Guidelines.

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Payment Policy

The Australasian College of Aesthetic Medicine (ACAM) accepts the following payment methods on our Site:

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery Policy

Physical Goods

When you purchase goods from our site, the goods will be delivered through one of the following methods:


Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and public holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Australian College Of Aesthetic Medicine
Refund or Return Policy
Refunds for Goods

Refund requests must be made within 30 days after receipt of your goods.


We accept refund requests for goods sold on our Site for any of the following reasons:

– Good is broken;
– Good does not match description; 
– Good is the wrong size.

Refunds do not apply to the following goods:

– Scrubs cannot be returned if package is open and tags removed;
– Scrubs cannot be returned if they have been worn.

Refunds for Services

We provide refunds for services sold on our Site as follows:


– Refunds for cancelled membership will be applicable if ACAM has cause to cancel membership. The amount of refund will be dependent on the remaining membership year and confirmation that the member has removed all reference and use of ACAM post-nominal’s, if applicable.


Returns can be made by mail. To return a good by mail, follow the following procedure:


– You must contact the office for instructions on how to return your items. Go to your nearest post office and pay the necessary postage. Forward the receipt to the office.

Privacy Statement

The Australasian College of Aesthetic Medicine (ACAM) recognises the importance of privacy protection and takes all practicable measures to ensure the privacy of any personal information provided to it for the conduct of College activities. Information provided to ACAM by members and other individuals is used exclusively for the conduct of ACAM activities and is not intentionally released to third parties, excluding entities with a specific, legal right to access that information, at any time or under any circumstances. ACAM will not sell, trade or transfer your information to outside parties.

Why does ACAM need your personal information?

ACAM holds personal information for the purposes of:

– assessing an applicant’s eligibility for membership;
– to ensure that the requirements of membership are maintained by members;
– maintaining contact with individual members on matters relevant to their membership;
– providing information to members regarding College business and other activities.

What information is collected?

The personal information ACAM collects from you generally includes your name, address, telephone number(s), email address(es), academic qualifications, employment details and information required to process your membership, and for order processing and to facilitate payment.


All payments made using on-line facilities provided by ACAM are processed using a secure, external website. ACAM does not handle, collect, or store any of the financial or credit card details of persons making payments through the website and hence takes no responsibility for the security of that information.

How does ACAM collect your personal information?

ACAM collects your personal information through a range of sources including the membership application you fill in to join ACAM, any subsequent information you provide to keep your information current after joining ACAM, as well as information you provide at any ACAM related events, locations and functions.

How does ACAM use your personal information?

ACAM may use your personal information for a range of purposes including:


– To provide you with information you request about the events, products or services we offer members.
– To facilitate on-line payment of membership dues, event registrations, publications and other products or services.
– If necessary, to verify your identity and membership status.
– To contact you with ACAM information about new products or services, events, functions and special offers.
– We will also send you electronic messages to inform you about upcoming events, products, and services. All electronic messages will identify ACAM. You may unsubscribe from email communication for these purposes at any time using a link in each electronic message or a form available via the ACAM website.

Will ACAM give your personal information to anyone else?

ACAM will not sell, trade or transfer your information to outside parties.

We take reasonable steps to ensure your personal information is protected from risks such as loss, unauthorised access or use, destruction, modification or disclosure. ACAM only permits its authorised personnel (members of the Board of ACAM) and authorised contractors to access your personal information.

Sometimes we may need to provide your personal information to our accountants, auditors or lawyers.

We strive to limit the information we give these organisations to what they need to perform their services for us or provide products or services to you. We also enter into contracts with these organisations that require them to meet the privacy standards we set for ourselves in protecting your personal information and to comply with the Privacy Act use the personal information only for the specific service we ask them to perform or the product or service that we ask them to provide, and for no other purpose.

ACAM members’ names, membership grade, membership number and state of residence are available publicly through the College’s web site for the sole purpose of confirming ACAM membership.

Are your personal details secure?

The security of your personal details on the ACAM website will depend on both your actions and ours. When you use the website, we require you to take specific measures to protect against unauthorised access. They include, but are not limited to:

– Establishing your password as part of your access code on initial access to your personal profile;
– Ensuring access codes given to you are secure;
– Trying to memorise your access codes;
– Not telling anyone of your access codes;
– Not keeping your computer and undisguised access codes together;
– Immediately telling us if you suspect the security of your access code(s) have been breached;
– Immediately changing your access codes if any breach is suspected.

Where is your information stored?

ACAM’s web site and membership database are stored on secure computer servers located in Australia. Email contact information used for the distribution of newsletters and other information is stored on secure computer servers in the United States of America.

Changes to this Privacy Policy

ACAM reserves the right to change this Privacy Policy from time to time without notice. This Privacy Policy was last updated by ACAM in Dec 2015.

Further information

If you would like more information about this Privacy Policy or any other privacy related issue please contact ACAM’s Secretariat Officer.

Maintaining Membership, Fellowship and CPD Home User status of ACAM

To maintain membership, fellowship and to be a CPD Home user (non-member) with ACAM you are required to be a registered medical practitioner, meet the continuing education standards of ACAM (including the five mandatory courses required for the 2023-2025 triennium). In addition, complete the CPD programme outlined by the Medical Board of Australia.

Supervised Delegated Injector Policy

Telehealth for Cosmetic Medicine Policy